placing an order
To place an order, simply browse through all available items
to decide what you would like. To select an item to purchase,
click on the product button located beneath the "select to order"
title. The currency defaults to USD for all US and International
customers, but you are welcome to place an order in CAD by
clicking the CAD currency button. Click on the "view order" button
to review your entire order. When you are ready to check-out, all
on-line shopping transactions are handled and secured through
Paypal.com. Proceed through check-out as directed.

You may have to set up a free account with Paypal before
checking out. A paypal account is free, and is an easy, safe
and secure way to make payments on the web. Paypal also
converts all world currencies seamlessly and automatically,
using the most up-to-date exchange information. If you
encounter any difficulties with ordering, please send an email.
You are also welcome to place an order via snail-mail and cheque
or money order - please just send an email for more information

processing time
Most lovelydesign items are hand-crafted in smaller batches,
so immediate availabilty may vary - however a complete
stock is attempted to be kept up at all times. When you place
your order, you will receive a email confirming your
purchase along with an estimated shipping time. Please
ensure that you provide your most current email address
with your order so that I will be able to contact you! Most
items ship within 3-5 business days. If you require your order
to be shipped immediately, please send an email to check
current availability and shipping times. I will always do my
best to get your order out to you as soon as possible.

shipping
All lovelydesign orders are sent from Vancouver, Canada via
Canada Post Expedited Mail, and should arrive at their destination
within 6-12 business days. International orders should arrive
within 6-12 weeks, depending on your local postal service times.
Local and other Canadian orders should arrive within 2-8
business days. If you require faster shipping times, please let
me know and I will advise you of more shipping options.

insurance
Shipping via Canada post is generally very reliable. Although it
is very rare, every so often I do have packages go AWOL in the
mail. This occurs approximately once every 300 packages (and
is usually due to an old mailing address being provided with an
order). If you wish to purchase additional insurance for your order
please send an email and I will make arrangements for you.

international orders
Every lovelydesign order is shipped to anywhere in the world.
Shipping rates for all locations is calculated upon check-out.
Please note that default International shipping can be very slow.
If you wish to upgrade your shipping to a faster or insured method,
please place your order and then let me know. I will send you a
list of upgraded shipping options.

gift giving
lovelydesign would be honoured to send your gift to your
loved one's address and we would be happy to include a gift
note. If you wish for one, please state your message for the
recipient when you place your order. And be sure to include
any other special details you have in mind as well!

returns + exchanges
Any lovelydesign refunds and exchanges will be taken on a
case by case basis. I very much want you to be completely
satisfied with your order. If there is any problem, please
send an email as soon as possible explaining your concerns.
I will respond as soon as possible. if you choose to return
your order, please let me know ASAP. Please note that the
both original shipping and return shipping fees are
non-refundable.

problems, questions, help!
I want to help! Please send all inquiries to
mailorder_at_lovelydesign.com and I will respond as soon as
possible.

security
lovelydesign very much respects your privacy, and would
never (ever!) give your information out to anyone else.
lovelydesign never sells or distributes any information,
including the personal information of customers, mailing
list subscribers, or anyone else. If you choose to be added
to the lovelydesign mailing list, you will be sent an email
approximately 2-3 times per year with product news, special
events, and upcoming sales and promotions.

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